Frequently Asked Questions
Please read our FAQ before sending us a message.
Shipping costs the standard Canada Post Xpress rate. Which is calculated upon checkout depending on your location. All orders over $140.00 will have the shipping cost waived. (not including any coupons or moon miles, must be $140.00 after discount.)
We are currently Only accepting payments made using Interac E-Transfers for the time being. Here is a detailed video on the entire e-transfer process if you are not familiar, please click here for a quick tutorial.
Shipment arrival depends on where you are located in Canada. Typically, packages are estimated to arrive at your door within two to three business days via Xpresspost. You can be assured that your order is of the up most priority when it comes to the arrival of your order.
Safety is our number one priority for both patient and staff, and are happy to say we have had a zero incident rating thus far. From delivery to members receiving their designated package, both our team and members have given us a 10/10 approval rating!
Once you’ve sent your E-transfer, it could take up to 2 hours for us to receive an email notifying us of your payment. Your E-transfer will be pending until we collect the E-transfer (when we process your order).
If we receive your E-transfer by 9:00 am PST Monday to Friday, your order will ship the same business day or else it’ll ship the following business day. Once your order has shipped, tracking info will be sent by email.
Yes you should.
If you are not seeing any emails from us after completing order, please make sure you check your junk or spam mail folder. Occasionally first time emails from our shopping platform will be sent to that folder unfortunately.
We are working to correct this, and apologize for any inconvenience. If you are not seeing any messages in the junk or spam mail, please do not hesitate to reach out to us on live chat or via email.
Send us an email
We will get back to any email contact with 24 – 48 hours. Thank you!
We have LIVE CHAT support Sunday to Monday 8 am to 8pm, it is a much more direct way to receive assistance (weekend hours may vary)